FeedBack
Feedback
As an organisation we take pride in our work and find it very useful to gain feedback from visitors, professionals, our service user’s family members, and our staff. Gaining this feedback ensures that we can work on areas that may need improving and lets our team know what a great job they do! We have annual feedback surveys for professionals and families, as well as surveys completed by our staff members.
Yes, we are always informed with the information we need or have asked for. I have no problem speaking to Janine and she will always do her upmost to answer any questions or find the answer and get back to us. We are more than happy with the support our daughter gets. I believe Janine and other staff members do a fantastic job and if our daughter is happy, so are we. We thank you for supporting our daughter through this pandemic, it must be hard for you all.
I have to say I was very impressed with the standard of the information which was comprehensive and not only gave me the insight I needed in respect to the support and management that the individual requires but also demonstrated a very person-centred approach to supporting her. It is clear that Janine is very much on top of things.
I would like to say how fantastic the care team at Bamburgh House were in supporting **** through their rehabilitation process last time and feel that familiar trusted faces and those who understand their ways were key to supporting progression in their ability. I am not sure they would reach their full potential if in new surrounding with unfamiliar staff
Have been regularly visiting Bamburgh House. The care team are always welcoming and friendly. They are always aware of my appointments and my reason for visiting. The care team know **** well and how to get the best out of her. They have worked hard to support her rehab post fracture. I do not believe she could have progressed as well without this support
Visited individual today for direct work sessions. Very clean, friendly, and accessible. Private area and space to do the work we needed.
I am a tutor at ACL Clacton. I teach construction and have one of your learners in my class who is supported by one of your staff Steve. I would like to say thank you for the help and support he has given me and my other students in the last few months. I think it is important for the learners to see everybody getting involved and enjoying the lesson. Most of the other support staff for the other students do not join in or get involved in lessons. Well done to you and your staff. Many thanks
Entering the home I was greeted by staff. The atmosphere was calm and friendly. I was asked for appropriate checks for Covid. Home was in good, homely condition. Information required was ready for the meeting. Looking forward to returning for the DST. Thank you
Thank you so much for our key worker report. It was well written and very informative. It’s lovely to see all of the great activities that areavailable and to see all of the hard work staff put in to supporting our daughter. Thank you so much for sharing it with us
Donna was really attentive and supportive during our meeting, she knew your service user extremely well. All your staff have done such a fantastic job supporting this individual and giving them the best life possible. It’s amazing to see. Well done
Jody is amazing and so helpful. We have other staff from different companies and Bamburgh House staff are polite, helpful, and really supportive to their service users. Jody is a delight and so happy and friendly. Thank you so much 😊
I wanted to make time to give you some feedback about Janine, as it has been a pleasure working with her over the last year, supporting 2 adults.Janine is clearly passionate about the adults she supports and has been persistent in advocating for and with these adults. In my experience, Janine is also proactive in identifying potential difficulties and solutions before approaching for advice.I have been impressed with the quality of recordings which is kept and the importance which is put behind the adults Bamburgh House support having a meaningful and active life, something which is clearly spearheaded by Becky and Janine.Having said this, I always feel Janine is also honest about any limitations of her knowledge and will endeavour to expand her knowledge or ask for clarification from others.With regard to the vacant tenancy, I continue to be respectful of Janine’s professional judgement of compatibility and promote her decision making.Janine is clearly an asset to the team of staff you have, who on the whole I have been impressed with their proactive approach which advocates so well for the adults they support.
Bamburgh house staff are amazing. The company as a whole are helpful, friendly and welcoming. They have done an amazing job with our daughter, and I regularly tell other providers and professionals that they should be doing it like Bamburgh. The management are approachable and always willing to answer calls and find out information to our questions. We honestly couldn’t ask for a better company and staff team to care for our daughter. Thank you.
I feel my family member is well cared for and looked after in Bamburgh House – this also relates to the size of the placement aligned to number of other service users. It provides the required more 121 focused support and care needed.
Bamburgh Homes LTD is an organisation committed to delivering exceptional quality in inclusion and fostering social interaction. The company prioritises social role valorisation, supporting the growth and development of both service users and staff within its care provision. Its management structure is exemplary, characterised by a democratic leadership and management style. With over 21 years of experience in staff assessment within the care sector and a background in learning disability nursing, I can confidently say that Bamburgh stands out as one of the highest-quality care homes I have had the opportunity to visit.
My experience has never been anything other than exceptional when speaking to Management. This was reflected wholeheartedly when anonymously speaking to members of the staff team when querying their relationships and support network with their colleagues, and the Management more specifically. I could not fault the level of communication I had with the service and hold the professional relationship in the highest of regards.
WOW -cant find words to express -in brief . A highly qualitative learning and living environment for those in its care, supported by exceptional staff
My time at the home has been nothing short of incredibly positive. There isn’t a single thing I could recommend in respect of improvements at the current time, although I have only visited briefly. My opinion is based in the fact of having a multi-year relationship with the service in a number of different capacities. The most prominent standout is that the service is always willing to reach out to professionals for advice and guidance, to seek recommendations and to seek best practice at all avenues. Honesty and transparency has always been something that I have respected about the service in attempting to drive improvements across the board, for supported adults and staff alike.
My family member has really progressed in all areas of his ADLS. I feel he has staff that understand him and want to support him well. I am always happy to visit my family member, and he telephones almost every night. My family member is always happy when he has home contact. Bamburgh house is the best placement for him and he has flourished there
The placement is perfect, we are very happy with Bamburgh house
Always working to keep me fully informed of changes and developments with our mutual client.
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If you would like to share your own personal experience of Bamburgh House with others then please send your feedback below.
